Frequently Asked Questions
Everything you need to know about your Altrincham performance gear.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear ready for an upcoming match or training session.
What is your return policy for footwear and apparel?
We offer a 30-day return policy on all items. Products must be in original, unworn condition with tags attached. Please note that customized jerseys are final sale.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes for athletic wear, we generally recommend sizing up for a more comfortable fit.
Do you offer team discounts for bulk orders?
Yes, Altrincham provides special pricing for local clubs, schools, and professional teams. Please contact our sales team directly to receive a custom quote for bulk equipment or uniforms.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products covered by a warranty?
All Altrincham hardware and high-performance gear come with a 12-month manufacturer warranty against defects in materials and workmanship under normal athletic use.